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Job Title: | IT SOLUTIONS ASSISTANT (SCOPE) |
Section/Unit: | ICT Unit |
Grade Level: | Service Contract/Level 4 |
No. of Post: | 2 |
Duty Station: | El Geneina |
Closing Date: | 14 August 2018 |
Job Title: IT SOLUTIONS ASSISTANT (SCOPE) SC L4-(El Geneina)/Two post . WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance. ABOUT WFPThe United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their shattered lives. On average, WFP reaches more than 80 million people with food assistance in 75 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to nutritious food and contribute to the lasting solutions, especially in many of the world’s most remote and fragile areas. STANDARD MINIMUM QUALIFICATIONS Education: Completion of secondary school education completed a secondary school education/diploma degree in the related field. Language: Fluency in both oral and written communication in English and Arabic. ORGANIZATIONAL CONTEXT WFP’s greatest strength is its 14,000 dedicated people working tirelessly around the world to reduce hunger, often under difficult conditions where security threats and risks to personal safety are considerable. The global context in which WFP operates is rapidly changing which means the need for effective people management is becoming more important than ever before. In this context, WFP launched its People Strategy in November 2014. It articulates key strategic focus to build an engaged workforce, with the right skills, in the right roles enabling WFP to continue fulfilling its humanitarian response role while simultaneously building its capabilities to address the long-term goals of Zero Hunger. IT SOLUTIONS ASSISTANT (SCOPE) PURPOSE - in SudanThe IT solution Assistant report to a Head of ICT Unit. At this level IT Solution Assistant is expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. IT Solution Assistant is expected to manage resources and coach and coordinate a team of support staff.4Ps CORE ORGANISATIONAL CAPABILITIES Purpose
- Generate ideas and requirements for enhancement of SCOPE so that it evolves in keeping with changes and challenges of delivering CBT transfers in very diverse contexts in operational areas of the Area Office. - Be the first point of contact for beneficiary services during a registration campaign. - Follow the relevant standard operating procedures for registering beneficiaries into WFP food assistance activities. - Test and deploy new software/hardware to support CBTs activities in west/central Darfur. - Provide technical support to retailers, beneficiaries and WFP Program during distribution cycles for e – voucher or cash transfer modality. - Conduct regular data quality checks, ensuring clarity, accuracy and consistency. - Deploy and/or disseminate standard material, such as, computer hardware and/or software, applications, programs, directories, telephony, web content, publications, database content, training material, etc; - Perform other related duties as assigned. FUNCTIONAL CAPABILITIES
Ability to review a variety of data, identify and adjust data discrepancies. Ability to obtain or give factual information of a non-routine nature. Ability to perform detailed work, frequently of a confidential nature and/or to handle a large volume of work systematically. Ability to work in a team environment and coordinate assignments to achieve common goals. Ability to deal patiently and tactfully with people of different national and cultural backgrounds. DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE At least three years of progressively responsible job related experience in information technology or telecommunications or information management, such as, WAN/LAN networking, operating systems, telephone services, radio unit, web design, registry or similar. Some experience in client support, such as, a Help Desk or User Support Unit, web design team, telephone maintenance service, e-marketing group, hotline, or similar. TERMS AND CONDITIONS This vacancy is open to qualified Sudanese Nationals Only. WFP is the United Nations frontline agency in the fight against global hunger. In the pursuit of WFP’s mission to feed the hungry poor, WFP employees must uphold the highest standards of ethical and professional conduct at all times. WFP has zero tolerance for fraud & corruption, sexual exploitation and discrimination. DEADLINE FOR APPLICATIONS Starting Date: 01.08.2018 Closing Date: 14.08.2018 . Female applicants and qualified applicants from developing countries are especially encouraged to apply WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service. | |||||||||||||||
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